Distance Sales Agreement

Distance Sales Agreement

Article 1- Parties

1.1. Seller

NAME	:	GTC Endüstriyel San. ve Tic. A.Ş
ADDRESS	:	Siteler, İÇ KAPI NO:32, Şht. Binbaşı Yavuz Başayar Cd NO:15-1, 35800 Aliağa/İzmir
PHONE	:	+90 232 616 2 666
EMAIL	:	sales@gtcendustriyel.com
MERSİS NO	:	0769190444800001

1.2. Buyer

Purchaser information of the product in question

Article 2- Subject-Distance Sales Contract

İşbu sözleşmenin konusu, ALICI’nın SATICI’ya ait www.gtcendustriyel.com internet sitesinden elektronik ortamda siparişini yaptığı aşağıda nitelikleri ve satış ücreti belirtilen ürünün satışı ve teslimi ile ilgili olarak 4077 sayılı Tüketicilerin Korunması Hakkındaki Kanun ve Mesafeli Sözleşmelere Dair Yönetmelik hükümleri gereğince tarafların hak ve yükümlülüklerinin saptanmasıdır.

Buyer, seller's name, title, full address, telephone and other access information, basic qualities of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has been informed by the seller clearly, understandably and in accordance with the internet environment, that he/she has confirmed this preliminary information in electronic environment and then ordered the goods in accordance with the provisions of this contract.

www.gtcendustriyel.com sitesinde yer alan ön bilgilendirme ve alıcı tarafından verilen sipariş üzerine düzenlenen fatura is bu sözleşmenin ayrılmaz parçalarıdır.

Article 3- Contractual Product/Payment/Delivery Information

The type and type, quantity, brand/model, sales price, payment method, delivery person, delivery address, invoice information, shipping fee of the product/products purchased electronically are as follows. The person to be invoiced and the person making the contract must be the same. The information contained must be correct and complete. The buyer accepts to fully cover the damages that may arise from the situations where this information is not correct or incomplete, and also the buyer accepts any responsibility that may arise from this situation.

The SELLER reserves the right to stop the order when it deems necessary, when the information given by the BUYER does not match the reality. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not harmed.

Items purchased at the time of order
Payment method information selected at the order stage

Article 4- Contract Date and Force Majeure

The contract date is the order date on which the order is placed by the buyer.

Circumstances that do not exist or are not foreseen at the date of signing of the contract, that develop beyond the control of the parties, that make it impossible for one or both of the parties to partially or completely fulfill their obligations and responsibilities assumed by the contract or to fulfill them on time, force majeure (natural disaster, war , terrorism, insurrection, changing legislation provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party in the person of force majeure shall notify the other party immediately and in writing.

During the continuation of the force majeure, the parties will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5- Rights and Obligations of the Seller-Distance Sales Contract

5.1. The Seller agrees and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.

5.2. 18 (on sekiz) yaşından küçük kişiler www.gtcendustriyel.com’den alışveriş yapamaz. Satıcı, alıcının sözleşmede belirttiği yaşının doğru olduğunu esas alacaktır. Ancak alıcının yaşını yanlış yazmasından dolayı satıcıya hiçbir şekilde sorumluluk yüklenemeyecektir.

5.2. Sistem hatalarından meydana gelen fiyat yanlışlıklarından GTC Endüstriyel Ürünler San. ve Tic. A.Ş sorumlu değildir. Buna istinaden satıcı, internet sitesindeki sistemden, dizayndan veya yasadışı yollarla internet sitesine yapılabilecek müdahaleler sebebiyle ortaya çıkabilecek tanıtım, fiyat hatalarından sorumlu değildir. Sistem hatalarına dayalı olarak alıcı satıcıdan hak iddiasında bulunamaz.

5.3. www.gtcendustriyel.com den kredi kartı (Visa, MasterCard , vs. ) ya da banka havalesi ile alışveriş yapılabilir. Sipariş tarihinden itibaren bir hafta içinde havalesi yapılmayan siparişler iptal edilir. Siparişlerin işleme alınma zamanı, siparişin verildiği an değil, kredi kartı hesabından gerekli tahsilatın yapıldığı ya da havalenin (EFT’nin) banka hesaplarına ulaştığı belirlenen andır. Ödemeli gönderi ya da posta çeki gibi müşteri hizmetleri ile görüşülmeden gerçekleştirilen ödeme yöntemleri kabul edilmez.

Article 6- Rights and Obligations of the Buyer – Distance Sales Contract

6.1. The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.

6.2. The buyer accepts and undertakes that he/she has accepted the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.

6.3. Alıcı, gtcendustriyel.com internet sitesinden satıcının isim, unvan, açık adres, telefon ve diğer erişim bilgileri , satışa konu malın temel nitelikleri, vergiler dahil olmak üzere satış fiyatı , ödeme sekli, teslimat koşulları ve masrafları vs. satışa konu mal ile ilgili tüm ön bilgiler ve “cayma” hakkının kullanılması ve bu hakkın nasıl kullanılacağı , şikayet ve itirazlarını iletebilecekleri resmi makamlar vs. konusunda açık , anlaşılır ve internet ortamına uygun şekilde bilgi sahibi olduğunu bu ön bilgileri elektronik ortamda teyit ettiğini kabul ve beyan eder.

6.4. Pursuant to the previous article, the Buyer declares that he has read and is informed about the order/payment/use procedure information, which includes the product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and gives the necessary confirmation in electronic environment.

6.5. If the buyer wishes to return the product he has purchased, he agrees and undertakes not to damage the product and its packaging, and to return the original invoice and the delivery note at the time of return, since it will not be suitable for health and hygiene under any circumstances.

 

Article 7- Order/Payment Procedure

Order: Distance Sales Agreement

The VAT included amount of the products added to the shopping cart (total installment amounts in installment transactions) is processed through the POS of the relevant bank card, after approval by the buyer. Therefore, orders are not shipped.
First, an order confirmation e-mail is sent to the customer. No shipment can be made before the Order Confirmation e-mail is sent.

Any disruption in the process or problems that may arise regarding the credit card are notified to the buyer by using one or more of the telephone/fax/e-mail ways specified in the contract. If necessary, the buyer may be asked to contact his bank. The processing time of the orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) is determined to reach the seller's accounts.

In case it is understood that the contractual goods cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the buyer is informed and approved immediately in a clear and understandable way, another product of equal quality and price may be sent to the buyer, or in line with the buyer's desire and choice; a new product may be sent, it may be expected that the product will be in stock or the other obstacle preventing delivery will be removed, and/or the order may be cancelled.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within ten days at the latest, and the contract is canceled. In such a case, the buyer will not claim any additional material and moral damages from the seller.

Payment: Distance Sales Agreement

www.gtcendustriyel.com ’de, internet ortamında kredi kartı bilgilerini kullanmak istemeyen alıcılara nakit havale ile sipariş imkanları sunulmuştur. Havale ile ödemede alıcı kendisine en uygun bankayı seçip havalesini yapabilir. Eğer EFT yapılmışsa hesaba geçme tarihi dikkate alınacaktır. Havale ve/veya EFT yaparken “Gönderen Bilgileri”nin Fatura Bilgileri ile aynı olması ve sipariş numarasının yazılması gereklidir.

After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons, not due to the Buyer's fault, the Buyer's product delivered to him within 10 days. It is mandatory to send to . In such cases, shipping costs belong to the Buyer.

If the Buyer has chosen to pay by credit card, the BUYER accepts that he will confirm the relevant interest rates and default interest information separately from his bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, in accordance with the provisions of the applicable legislation, declares and undertakes.

Article 8- Shipping/Delivery Procedure

Shipping:Distance Sales Contract

With the sending of the order confirmation e-mail, the product/products are given to the courier company with which the seller has an agreement.

Delivery : Distance Sales Contract

The product/products will be delivered to the address of the buyer with the cargo agreed by the seller. The delivery time is 30 days from the sending of the Order confirmation mail and the conclusion of the contract. This period may be extended by a maximum of ten days, provided that the buyer is notified in writing or by a permanent data carrier.

The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice.

In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The buyer cannot bear any responsibility to the seller due to these sags. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer. If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately by using the sales@gtcendustriyel.com e-mail address.

In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative is of the opinion that the package is not damaged, the buyer has the right to open the package there and have the products checked that they were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Service as soon as possible with the copy of the report remaining in the Buyer.

Article 9- Procedure for Product Return and Right of Withdrawal

Product Return: Distance Sales Agreement

The buyer has the right to withdraw from the contract within fourteen days after receiving the goods without giving any reason and without paying any penalty. In accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered together with the goods, fill in the return sections completely and correctly, sign one copy and send it to the seller with the product, and keep the other copy in his/her custody. The period starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.

There is no right of withdrawal for goods prepared in line with the buyer's wishes and/or his personal needs.

In case the buyer exercises his right of withdrawal, the seller shall return the total amount received and, if any, any documents that put the consumer in debt, within ten days at the latest, from the receipt of the invoice containing the withdrawal notice together with the product, without incurring any expense to the consumer.

The decrease in the value of the goods received or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods.

The general return period for each product is 14 days. During this period, the return of products that have been opened, used, destroyed, etc., will not be accepted because they will not be suitable for health and hygiene. Returns must be made with the original packaging.

In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product received and in its packaging due to the fact that it is not suitable for health and hygiene, and if the product cannot be returned as it was when it was delivered to the buyer, the product will not be returned and the price will not be refunded.

For product return, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the product should be delivered to the seller, together with the invoice containing the information about the return, through the Cargo company that makes the delivery to the buyer's address. If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. No refund will be made until the product is returned. The time of reflection of refunds made to the credit card to the credit card accounts is at the discretion of the relevant bank.

If the purchase is made with a credit card and in installments, the refund procedure to the credit card will be applied as follows: If the buyer has sent the purchase request for the product in installments, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in the event that the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments, in order to prevent the parties involved in the matter from being victimized. , if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card every month, and the buyer's installments paid before the return will be deducted from his current debts after the end of the sales installments, equal to the number of installments he has paid before the return.

In case of return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the event of a return transaction, the member workplace, namely the seller, will make the refund via the relevant software, and since the member workplace, the seller, is obliged to pay the relevant amount to the Bank in cash or on account, the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the amount to the Bank at once.

The products you want to return https://gtcendustriyel.com/bize-ulasin to the address specified at.

Exceptions to the right of withdrawal

Unless otherwise agreed by the parties, the consumer cannot use the right of withdrawal in the following contracts:

a) Goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or the supplier,

b) Goods prepared in line with the consumer's wishes or personal needs,

c) Goods that are perishable or whose expiration date may exceed,

ç) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable in terms of health and hygiene,

d) Goods that are mixed with other products after delivery and cannot be separated due to their nature,

e) If the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods, the books, digital content and computer consumables presented in the material environment,

f) Periodicals such as newspapers and magazines, other than those provided under the subscription agreement,

g) Services related to accommodation, transportation of goods, car rental, food and beverage supply, and leisure time for entertainment or rest, which must be done on a certain date or period,

ğ) Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer,

h) Services started to be performed with the approval of the consumer before the expiry of the right of withdrawal.

Distance Sales Agreement

Article 10-Warranty-Distance Sales Contract

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of manufacturing defects under the following conditions: For commercial works, the provisions of the Turkish Commercial Code shall apply.
Article 11- Confidentiality - Distance Sales Agreement

The information provided by the buyer to the seller with the information specified in this contract will not be shared with third parties by the seller.
The seller will only be able to disclose this information within the framework of the existence of an administrative / legal obligation. If the seller has the information requested from him within the scope of any forensic investigation with documented investigative capacity, he can provide it to the relevant authority.

Credit Card information is never stored, Credit Card information is only securely transmitted to the relevant banks during the collection process, used for provisioning, and deleted from the system after provision.
Information such as the buyer's e-mail address, postal address and telephone are only used by the seller for standard product delivery and notification procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

Article 12- Authorized Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the Buyer or the Seller are authorized up to the value announced in December every year by the Ministry of Industry and Trade.

In the event that the order is fulfilled, the Buyer shall be deemed to have accepted all the terms of this contract. The date the contract was accepted.